MB-230: Microsoft Dynamics 365 Customer Service Certification Practice Test
- Microsoft Certification Practice Test
- Detailed answers and references
- Study and timed certification mode
- Instant score report
description
The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant practice test is designed to help candidates prepare for and pass the Microsoft MB-230 exam.
This exam is aimed at functional consultants who want to validate their skills.
Candidates should have knowledge of customer service including in-depth understanding of cases, knowledge management, unified routing and queues, entitlements, resource scheduling, service- level agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, Customer Service workspaces, Customer Voice, and Omnichannel for Customer Service.
They should be able to design and implement service management processes in collaboration with solution architects. Candidates collaborate with customer engagement administrators to implement and upgrade customer service components including knowledge management, customer feedback, and connected services.
This test contains 205 questions and covers the following objectives:
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